Refund & Return Policy

30-Day Order Protection

Your order is protected if it arrives damaged, defective, incorrect, or missing items. Contact us within 3 days of delivery with clear photos/videos so we can review and help make it right.

How to Start a Claim

Email support@nekko.health within 3 days of delivery with your order number, a description of the issue, and clear photos or a short video showing the problem. We'll review your claim and follow up with next steps — typically a replacement, a missing-item shipment, or a refund, depending on the situation.

What This Covers

• Items that arrive damaged or defective
• Orders that arrive incorrect (wrong item or variant shipped by us)
• Orders missing an item that should have been included

What This Does Not Cover

Because Nekko Align™ is a personal-use comfort product, we're not able to accept returns or exchanges for:

• Change of mind after purchase
• Personal preference (firmness, feel, or fit once used)
• Selecting the wrong color or size at checkout
• Unusual smell noticed after opening (common with new foam and typically fades)
• Incorrect shipping details entered at checkout

Order Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@nekko.health. Once an order has shipped, it can no longer be cancelled or modified.

Contact

Reach us at support@nekko.health and we'll help make it right.